Enforcement Is Good Customer Service

Municipal parking managers have the challenging task of balancing the management of a scarce resource and providing service to a wide range of customers. The mindset is a shift from the mentality of an enforcer to that of a protector.

Enforcement is the one element of parking planning and management that people generally don’t like to discuss. People resent getting parking tickets—or getting towed—and they often associate enforcement with greed on the parts of municipal parking authorities. Why else would a city penalize parkers with fines if they weren’t trying to generate additional revenues, right?  (more…)

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