The formation of the Canadian Parking Association more than 25 years ago lead to the realization that the parking industry is rich with professionals from many disciplines.
Contributions to the success of the industry range from the tireless dedication of volunteers to the creation of innovative systems and technology development. Many members of the parking industry have been acknowledged by Principals of Read Jones Christoffersen through two awards:
- The Ted Seeberg Memorial Award for Outstanding Contribution to the Canadian Parking Industry
- The Ed Keate Award for Outstanding Contribution to Advancement of Knowledge in the Parking Industry
Ted Seeberg Award
Ted Seeberg headed RJC’s Parking Division from 1964 until his untimely death in December of 1985. He was a charter member of the Parking Consultant’s Council and a member of both the NPA and the then IMPC (now known as IPI). Mr. Seeberg was present at the founding convention of the CPA and worked closely with founding officers to build and expand our Canadian association.
Ted Seeberg Award Recipients
When Anna Marie ﬁrst joined the parking industry in 2001, she knew the pathway to success would be in creating a superior customer experience, focused on anticipating need and delighting the customer. Over the years, Anna Marie has transformed the parking experience at the City of Guelph. Her strong commitment to the customer would be the main driver of her hard work and passion for years to come. Anna Marie’s approach was to follow customer insights and respond by integrating physical and technological advances to achieve both operational and customer-friendly beneﬁts. Anna Marie is a leader in driving the industry forward.
In April of 2001, Anna Marie accepted the position of Parking Technician with the City of Guelph. Anna Marie’s hard work, dedication and “do whatever it takes” attitude resulted in her promotion to a management position as Supervisor of Parking Facilities in April 2004.
Continuing to pursue parking excellence, Anna Marie received the CPA designation “Canadian Certiﬁed Parking Facility Manager” in 2006 and was awarded the Ed Keate Award for outstanding contribution to the advancement of knowledge in the parking industry in 2007.
In her role as supervisor at the City of Guelph, Anna Marie has consistently demonstrated her commitment to employee development, learning and enrichment. A keen mentor, Anna Marie has provided leadership and enthusiasm to the team over her tenure as they faced new challenges, new technologies, changing customer expectations and an ever-evolving industry.
It is difﬁcult to assess the impact Anna Marie has had on parking operations in the City of Guelph and in the industry in Canada. Her contributions are varied and many. Recognized repeatedly for her innovative and exceptional commitment to customer service, Anna Marie has been the recipient on behalf of the City of Guelph or personally of numerous Canadian Parking Association industry awards and is regarded at the City of Guelph as an early-adopter of technology, a strong presence in her industry and a trusted mentor to whom her team turns for knowledge, problem solving, passion and a strong focus on delighting the customer.
Nigel Bullers, EasyPark
Nigel first joined the parking industry in 2013, he knew the pathway to success would not only require a superior customer experience, but also finding new and innovative ways to reach the market through messaging and branding. Nigel embarked on a consumer-focused product development innovation strategy. Nigel set out to find out what the industry needed. By listening to employees and customers and responding to their feedback, Nigel knew that creating a collaborative environment and fostering relationships with all stakeholders was the best way to be able to not only deliver what they wanted and needed, but also was the type of transparency that has been one of the keys to growth as a company.
The transformation started within the organization. Establishing a strong cultural commitment to employees, was critical to the success he envisioned over the next 5 years. He understood that it was his job to first inspire and support the dedicated women and men that made up the organization. He knew that their hard work and passion would be the main drivers for years to come.
With the internal transformation taking shape by empowering leaders, recruiting top talent and enabling the teams to innovate and explore ways to disrupt the parking industry, the next phase began to take shape in regards to reinventing the Corporate Brand in the marketplace. The reassessment of all EasyPark locations with a key focus to modernize, adopt leading edge technology, adopt innovation, expand reporting capabilities, upgrade fraud detection and reduction analytics began. Nigel’s approach was to seek integration of physical and technology components to achieve both operational and customer friendly benefits.
Some of the key milestones include:
- Unprecedented growth in EasyPark mobile payment services for EasyPark App and Verrus PaybyPhone measured in increased usage, user adaption, realized revenue, reduced operating costs, improved customer safety and satisfaction. Current statistics show some locations at 70% – 75% app usage following marketing initiatives. EasyPark started at 3-5% 5 years ago and the current industry average is 15 – 20%. EasyPark has 24 locations that are now App only.
- Increased payment capabilities for EasyPark customers by launching the acceptance of Debit, Credit Card Express entry & exit, Apple Pay, EasyPark’s own reloadable/draw down multi-site FlexPass, AliPay, and WeChat Pay for all attended facilities. In addition, PayPal launched at all unattended locations.
- Explored, implemented, and integrated data analytic platforms. Realized the beneficial use of dashboards to develop capabilities of improving brand visibility
- Increased the number of EV Charging Stations, introduced a Waterless Eco Carwash Program, and a hybrid and fully electric fleet.
- First in North America to integrate and accept multiple mobile payment applications. Currently accepting EasyPark Parking App, Honk Mobile, PayByPhone (Verrus) and soon to be accepting ParkMobile.
- Implementation of TIS – Automated Parking Guidance System (APGS) at the flagship CF Pacific Centre location – changed the way customers parked by utilizing vehicle detecting systems, saving parkers time an increasing operational efficiency. First to North America, and now leading the way for other facilities to utilize this innovation in their facilities.
This hard work and tremendous innovation resulted in a 7-year growth from $28M in 2013 to an astounding $46M in 2019. Nigel’s innovation, leadership and passion for the parking industry has helped the organization reimagine how parking shapes the community in which we do business.
Randy Topolniski, Winnipeg Parking Authority
The Winnipeg Parking Authority has continued to build on their record of technical and organizational achievements over many years including:
- One of the first Canadian Cities to use digital photography to support its enforcement process;
- One of the first to deploy GPS solutions for enforcement officer safety and performance;
- An early adopter of LPR technology to transition to virtual parking permits;
- Use of real time wireless systems to connect enforcement officers with tow truck services;
- Adoption of A.I. based intuitive routing/dispatching systems to guide service requests;
- Transfer of Taxi Board functions to the Winnipeg Parking Authority;
- Active promotion of Pay by Cell technology to a current use rate of about 30%.
For their dedication to continuous improvement and the adoption of innovative systems and technology, Randy Topolniski – Chief Operating Officer and the Winnipeg Parking Authority are the 2018 Ted Seeberg Award winners for their “Outstanding Contribution to the Canadian Parking Industry”.
Rick Duffy, WPS Canada Inc.
As immediate Past President, Rick has served the Canadian parking industry in many ways including service on the CPA Board for eleven years as President, Vice President, Treasurer and Secretary, after several years as a Director. Rick represented the Supplier and Vendor sector, providing insight into exhibiting suppliers’ needs and concerns, as well as contributing to the development and understanding of industry trends regarding parking access and revenue control (PARCS) technology.
He has facilitated discussion and advanced technical knowledge in his capacity of Chair of the Toronto Chapter by moderating panels and making presentations at many conferences.
With tongue in cheek, it has been noted that when Rick first joined the board he did not have any grey hair!
Scott Wallace, Read Jones Christoffersen Ltd.
Janice Legace, Parking Manager, City of Fredericton
Janice has been in the position of Parking Manager for the City of Fredericton for over 15 Years and has been an active member of CPA for the same amount of time. During her years as a member of the CPA, she sat on the Board of Directors in early 2000 representing the Atlantic Provinces and Municipality sector for a few years. Recently, Janice rejoined the Board and is currently holding the Executive position of Secretary to the Board.
Over the years, Janice has been instrumental in keeping the geographically challenged Atlantic region as a cohesive group. She has been involved with assisting the CPA to organize the Saint John Conference in 1998, the Charlottetown Conference in 2005 and being instrumental in organizing and chairing several CPA Atlantic Chapter events and recruiting new members.
Janice actively participates in much of the networking by engaging discussion, asking the tough questions and offering advice and perspective from her experiences working in parking, sometimes taking the opposing positions on hot topics to keep the discussions informative and fun. Janice’s evolvement in parking goes without notice and for these reasons, is a very worthy recipient of the Ted Seeberg Award.
“I want to let everyone know how very delighted I was to receive the2015 Ted Seeberg Award. It is quite an honour because it comes from those that matter— those that know what it means to be a Parking Professional. We all contribute in our own way to the parking industry. Here’s to all of you for all you do. You are all award winners in my book.”
From behind the scenes, Lorne Persiko has influenced the parking industry, not only by his own contributions but also by how he influences others. He is a strategic thinker, and an innovator, but more than that, he’s a catalyst. Not shy about speaking his mind, Lorne stimulates discussion and thought beyond our Canadian context through presentations at places like Atlantic City and Chicago, and at the World Parking Symposium in various countries.
But it’s not just about ideas and talk, Lorne has been a tireless contributor who simply gets things done. Congratulations Lorne, and thank you for your contribution to the Parking Industry, in Canada and beyond.
John Lovell studied at the University of Toronto, Trinity College and McGill University. He has worked in the Parking Industry for over 35 years in various capacities. He has spoken at seminars and conferences over the years and served on many Boards.
Starting his parking career as a sales representative with Domtrec Limited, he quickly moved up the ladder to the General Sales Manager position in 1982 – a position he held until 1995.
Joining Ascom Canada as National Sales Manager in 1995 he once again climbed the corporate ladder to his current position as Managing Director and CEO of Zeag Canada Limited.
Over the years he has been a familiar face at all Canadian Parking Association conferences and trade shows and very supportive of the CPA and Canadian Parking Foundation. He currently is a director on the Foundation Board.
Among many other significant accomplishments, he was instrumental in implementing the first “Credit Card in – Credit Card out” “real time” system in North America and developing the system that is known and commonly used now throughout the world.
John Lovell has been a major contributor in this industry for over 35 years and is clearly worthy of receiving the Ted Seeberg Award.
Gwyn worked in various capacities for the former City of Etobicoke for over 20 years dealing with all aspects of transportation and parking. He then joined the Toronto Parking Authority in 1998 when the former City of Toronto was amalgamated with its surrounding boroughs.
At the time the Toronto Parking Authority was assuming control over the on-street parking in Toronto, Gwyn commenced 14 years as Manager of On-Street Parking, spearheading and implementing initiatives which increased revenues from $8 to $30 million. He further introduced initiatives such as swipe-and-go payment at all pay-on-foot off-street garages in the most recent years. His role at the TPA also grew, first as Vice President of Operations, and in 2007 becoming the President of the Toronto Parking Association.
Gwyn’s involvement with the Canadian Parking Association dates back to 2001 when he joined the Board of Directors, where he served as the Municipal representative and as Director for several years, sat as Treasurer and Vice President and then as President. Most recently, Gwyn returned to the Board in an interim role as Vice President and to a second term as President. During his tenure, he guided the Canadian Parking Association through the development of many of the current programs and has ensured the CPA’s future is solid.
With over 35 years in the parking industry, Gwyn will retire from the Toronto Parking Authority and the CPA Board of Directors in 2012. His service to the industry will be evident for years to come.
The Ted Seeberg Award was presented to Norma Carswell for her commitment and outstanding contribution to the parking industry that goes beyond her organization. In 1988 Norma Carswell began her career in the parking industry, the department grew and became increasingly complex. Norma embraced new technology and led her department to become pioneers in many new areas. She has worked tirelessly to support the CPA and encourage professionalism in the industry.
Carole Whitehorne is the Executive Director of the CPA. Carole would tell you that the strength of the CPA is due to the work of many people, and she’s right. But she played a huge part in the CPA’s success. The Canadian Parking Association is a strong, vibrant and above all financially strong organization that brings tremendous benefit to its members.
Carole’s guidance and fiscal management were major factors that helped the CPA to become as strong finanicially as it is today. Carole’s vibrant and forceful personality has influenced the CPA’s growth and success. It has been said that “she knows when to swing a big stick and when not to”.
Ed Keate Award
Ed Keate was a founding member of the Canadian Parking Association. He was Manager of the Vancouver Downtown Parking Corporation but his family background in the newspaper business rubbed off on him. He was a “scribe”, fascinated with the written word. He started the Parker as a means to pass on knowledge.
Ed Keate Award Recipients
Brett Bain, Edmonton International Airport
Brett comes with a long history of Parking management experience, starting with private parking with IMPARK and then moving into the technology side with Time Business machines. Over 11 years ago, Brett moved into Airport Parking Operations with the Edmonton International Airport, and was able to bring to airports a different perspective on parking operations that allowed him to use his vision on service and technology and merge the two to create impact for both the parking public and deliver exceptional growth to the airport.
That experience and knowledge and those achievements have been invaluable to the airport parking industry. Brett is an active participant of that segment of the industry and actively participates as a subject matter expert (SME) at Parking Conferences, internationally. Brett travels the globe to speak and attend parking conferences and to share his vision and strategies for success. As a result of his leadership, Brett has transformed the Edmonton Airport Parking Operations to exponential growth driven by policy, data analytic s, technology and innovation.
The most signiﬁcant impact on the industry in Canada in general has been the adoption of Reserved parking options for customers and airports. Brett researched the best reserved parking practices in Europe and brought that concept to parkers at the Edmonton International Airport. As he showcased this new offering for Canadians, he worked to share the ﬁnancial and service successes with peers throughout the airport industry, leading to the adoption by other major airports of reserved parking options with more creative options and loyalty programs layered in. For customers at Canadian airports that means more options and peace of mind when travelling, for airports it means greater revenue potential and the ability to deliver dynamic pricing, and for the industry it means that Canada is now seen as forward thinking as other countries in terms of technology and options.
This adoption of Airports in Canada will likely lead the way for reservation parking in non airport parking sites as customers seek to have those same options in other facilities, and that may lead the way for a signiﬁcant change in parking operations and ability to deliver greater services for individual parkers or ﬂeets of vehicles.
Back in 1996, Maurice Anderson and several other people from the Canadian Parking Association founded the Canadian Parking Foundation with the idea of advancing education and knowledge in the parking industry. The Foundation fulfills its mission by staging the World Parking Symposium every two years in international locations, the last one being this past June in Berlin. It also continues to build and maintain a library of technical articles and presentations on its website for people to reference and provides grants for research into topics of interest to the parking industry.
After retiring as President of the Toronto Parking Authority about ten years ago, Maurice has continued to guide the Canadian Parking Foundation as its Chairman. His efforts over a 22-year period have ensured that the activities of the Foundation have continued to be successful. Maurice is a very worthy recipient of the Ed Keate Award for his “Outstanding Contribution to the Advancement of Knowledge in the Parking Industry”
Dave Hill, Clayton Hill & Associates
Bern Grush, PaybySky
Bern Grush was nominated for his innovative work in the parking industry and markets related to autonomous digital parking credentials. He is an active and involved stakeholder who, though cutting edge technology is looking to bring advancements to the parking industry. Bern regularly speaks at industry events on parking technological advances, sustainable transportation, GPS and financial systems, etc. He has been an active participant in CPA, volunteering his time to prepare numerous articles for the Parker:
- A tale of too many cities: downtown merchants demand free parking
- Smart attrition: As the parking meter follows the pay phone
- Solving difficult parking problems with a self-paying meter
- Parking Management
- Legacy of two presidents
- The future of wireless parking
Bern is a passionate advocate for the future technology changes that will impact the parking industry and helps stakeholders understand how technology is leading the industry to new levels. He is writing a book, The End of Driving (http://endofdriving.org/about/) that will soon be released challenging current thoughts and promoting forward thinking on the future of transportation in our urban centres. Knowledge transfer and exchange in the parking industry includes technology and its impacts – Bern is an individual who deserves to be recognized for his multi-disciplinary outreach and engagement of stakeholders across the country for his efforts to build capacity for technology in parking.
Bern’s achievements are outstanding as he is willing to share his knowledge and expertise with a wide variety of stakeholders. Capacity building, knowledge exchange and increased awareness brings about change, and Bern has made an effort to speak at most transportation-related conferences, post information to blogs and websites and generally contributes to the parking industry, as well as the transportation sector in general. He is a visionary who contributes to the advancement of knowledge in the parking industry.
“I want to thank the Canadian Parking Foundation for accepting my nomination and for awarding the 2015 Ed Keate Award to me. It means a tremendous amount to be recognized like this for my passion for parking technology, parking pricing and parking reform. Since I know there are so many hard-working and passionate people in our industry, I am especially touched to have been selected. Thank You.”
Ted Stone is a Principal in Read Jones Christoffersen Ltd., Consulting Engineers (RJC). Ted’s career has been dedicated to the knowledge and advancement of this industry. He has helped the parking industry to benefit from his 46 years of experience, through drafting to site inspection to leading major project teams to advancing knowledge in our industry.
In the 1980s many of Canada’s parking structures started to suffer from corrosion caused by de-icer salts on the roads. Within RJC, Ted was the visionary leader in advancing evaluation and repair methods.
But this award is for much more than that. This award recognizes that many of the CPA’s members have benefited directly and indirectly from Ted’s 46 years of experience.
Many of you would know about Ted’s contributions at the CPA. Ted organized Edmonton’s first CPA convention in 1992 and has also contributed to industry knowledge through the many seminars he has presented at the CPA conferences.
Ted was a major contributor to the first edition of the Canadian Parking Associations’ Maintenance Manual (approximately 1986), and he was the editor and a major contributor to the second edition (2004) of the Maintenance Manual – no small undertaking. “Someone else can do the next edition,” says Ted.
He has made significant contributions as a member or chair of several industry committees including ACI (American Concrete Institute), ICRI (International of Concrete Repair Institute), and BOMA (Building Owners and Managers Association), and has given educational seminars at their conferences and conventions.
Stepping further than his consultant role, Ted has helped owners and other clients, acting as a mentor who truly wants to pass on knowledge and help them to understand issues and do better in their own careers.
All of these things reflect Ted’s inquisitiveness and his passion for sharing knowledge with others.
In recognition of Ted’s legacy of shared knowledge within our industry, Ted is a truly worthy recipient of this award.
The Ed Keate Award was presented to Donald Shoup for his outstanding contributions to the advancement and transference of knowledge to the parking industry in Canada and Internationally.
Donald’s insightful and thoughtful views of the parking industry. His research focused on how parking policies affect cities, the economy and the environment. His book The High Cost of Free Parking has lead a growing number of cities to charge fair market prices for parking and to use the revenue to finance added public services in the metered districts. The Ed Keate Award was presented to Donald Shoup for his outstanding contributions to the advancement and transference of knowledge to the parking industry in Canada and Internationally.
Ralph Bond is the past president of the Canadian Parking Association and a recipient of the Association’s Ted Seeberg award for outstanding contributuion to the Canadian Parking Industry. He is a board member for the Canadian Parking Symposium with an international focus. He is also a board member and the treasurer for Canada’s Transportation Demand Management organization, the Association for Commuter Transportation, Canada (ACT Canada).
Ralph is the first person to be awarded both the Ed Keate award and the Ted Seeberg award.
SUBMITTING YOUR NOMINATION
Nominations can only be submitted by members of the Canadian Parking Association (CPA). If you are not a member, you can join the CPA online at canadianparking.ca/en/members/, by phone: 613-727-0700 or e-mail: firstname.lastname@example.org or approach a member to suggest a nomination. Recipients need not be members of the Canadian Parking Association.
Presentation of Awards
Recipients will be presented with their award at the Annual Conference and Trade Show.
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