The CPA provides technical bulletins that have been developed to support key aspects of parking management. Each bulletin has been written for the Canadian Parking Association by experts in the field and is the primary reference source for the Canadian parking industry.

Complete copies are available for members only in the Members’ area. Member Login

List of Topics

Click on each title to view the table of contents.

1. PARKING FACILITY PLANNING AND DESIGN GUIDELINES

  • Site Selection
    • Location
    • Access
    • Shape
    • Mixed Use
  • Parking Design
    • General Design Elements
    • Stall Size
    • Access Driveway Design
    • Layout Concepts
    • Pedestrian Needs
    • Security
    • Signs
    • Landscaping and Aesthetics
    • Parking and Revenue Control Equipment
  • Traffic Considerations
  • Parking Structure Design Guidelines
  • Construction and Development Costs

2. PARKING FACILITY MAINTENANCE MANUAL

  • Establishing a Maintenance Program
  • Part I – Systems Requiring Specialist Input
    • Structural Systems
    • Parking and Revenue Control Equipment
    • Security Equipment
    • Elevators
    • Electrical Systems
    • Heating, Ventilating and Air Conditioning Systems
    • Fire Protection Systems
    • Sweepers and Scrubbers
  • Part II – General Maintenance
    • Asphalt Surfaces
    • Attendant Booths
    • Doors and Hardware (Man Doors and Vehicle Doors)
    • Graphics
    • Gravel Surfaces
    • Landscaping
    • Line Painting and/or Restriping
    • Painting
    • Plumbing
    • Weatherproofing
    • Cleaning
    • Snow Removal
  • Appendix A – Deterioration Mechanisms Affecting Concrete Parking Structures
  • Appendix B – Testing Procedures Used to Evaluate Deterioration
  • Appendix C – Methods of Protecting Existing Parking Decks

3. REVENUE CONTROL FOR PARKING FACILITIES

  • Types of Revenue Control
  • Diversion of Revenues
    • Definitions
    • Magnitude of the Diversion Problem
    • Conditions Necessary for Diversion to Occur
    • Prevalence of the Enterprising Thief
  • Revenue Control for Metered Parking Facilities
    • Background
    • Types of Theft
    • Types of Collection Systems
    • Key Control
    • Professional Meter Theft Rings
    • Vandalism
    • Enforcement
    • Cheating and Stealing With Metered Systems
    • Summary
  • Revenue Control for Parking Facilities
    • Introduction
    • Basic Forms of Cheating
    • Critical Elements of a Cashiered Parking Revenue Control System
    • Revenue Control Equipment
    • Evaluation of Revenue Control Equipment
    • Illusion of Security
    • Cashier Procedures
    • Supervisory Procedures
    • The 26-Point Primary Audit Check
    • Cashier Discrepancy Ratio
    • Secondary Audit Procedure
    • Supervisor Surprise Cash Count Checking Procedures
    • Additional Essential Supervisory Procedures
    • Attendant Lot Checking Procedures
    • Holdup Procedures
    • Summary

4. INSURANCE COVERAGE FOR PARKING FACILITIES

  • Property Insurance
  • Loss of Income Insurance
  • Crime Insurance
  • Money Coverage
  • Comprehensive General Liability Insurance
  • Customer’s Automobile Insurance
  • Risk Management
  • Miscellaneous Coverages

5. THE NEGOTIATION AND CONTENTS OF A COLLECTIVE AGREEMENT

  • The Contents of The Collective Agreement
    • Management Rights
    • Grievance Procedures
  • Preparing to Renegotiate a Collective Agreement
    • Establishing the Employer’s Position
    • The Composition of the Negotiating Committee
    • Possessing Information Before Negotiations
    • Costing the Proposals
  • Conduct During Contract Negotiations
    • The Presentation of Proposals
    • Aggressive Strategy
    • Conciliatory Strategy
    • Bluffing vs. A Candid Strategy
    • Using Subcommittees
    • Procrastination
    • Calling a Caucus
    • Joint Study Sessions
    • Deadlines
    • Phases of the Negotiation Process

6. BEST MANAGEMENT PRACTICES FOR SALT USE

  • Background Information
    • Environmental Management of Road Salts
  • Benefits of Better Salt Management
  • Principles of Salt Use
  • When Will Slippery Conditions Occur?
    • How Does Salt Work
    • How Much is Enough?
  • Best Salt Management Practices
    • Salt and Sand Storage and Handling
    • Salt Application
    • Materials
    • Equipment
    • Decision-Making Tools
    • Operational Considerations
    • Snow Storage and Disposal
    • Documentation
    • Contracts
    • Training

7. PARKING FACILITY SECURITY

  • Passive Security Aspects
    • Site Selection
    • Lighting
    • Sightlines
    • Proximity of Help
    • Escape Routes
    • Signage
    • Maintenance
  • Active Security Systems
    • Security Patrols
    • Closed Circuit Television (Cctv)
    • Activated Alarm Systems (Aas)
    • Audio Surveillance and Response Systems
  • Parking Garage Security Audits
    • Security Audit Checklist
  • Additional Reading
    • Metro Action Committee on Public Violence Against Women And Children (Metrac)
    • City of Minneapolis
    • City of Toronto
    • The Parking Professional Magazine
    • The National Parking Association Inc.
    • Parking Structures – Planning, Design, Construction, Maintenance, and Repair

8. PARKING FACILITY LIGHTING

  • Selection Criteria
    • Outdoor Parking Lot
    • Outdoor Parking Structure (Unheated)
    • Indoor Parking Structure (Heated)
    • Importance of Perception
  • Control to Save Energy and Lower Maintenance Costs
    • Exterior Lighting
  • Importance of Paint
  • On a Lighter Note

9. INTRODUCTION TO AUDIT

  • Do I need an Audit Department?
    • What is the role of our IA function?
    • How much of our parking operations risk is covered by our IA function?
    • Do we have the right leadership for IA? Do we have the right IA people? And, how do we focus and motivate our IA professionals?
    • Are we investing enough in IA?
    • How do we know if we will continue to receive what is required?
  • Risk Assessment
    • Locations Risk Profile Table
  • Operational Audits
  • Policies and Procedures
  • Internal Controls
    • Key Control
    • Revenue Reporting
    • Automated Locations
    • Tickets
    • Equipment
  • Credit Cards
  • Types of Audits
    • Ticket Audits
    • Field Audits
    • Monthly Contract Customer Audits
    • “Secret Shopper” Audits
    • Video Audits
    • Equipment Audits

10. PARKING FACILITY STANDARDS ACHIEVEMENT

  • Process
  • Acknowledging Achievement
  • Waiver
  • Standards Checklist
    • Category 1: Signage
    • Category 2: Lighting
    • Category 3: Safety
    • Category 4: Security
    • Category 5: Enforcement
    • Category 6: Staff
    • Category 7: Maintenance
  • Deficiencies

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